Thursday, December 3, 2009

Going from an energy-eater to a green house


Those of you who follow me know that I've had a longtime committment to sustainability, interest in/support of clean technologies and energy conservation.

I recently wrote a piece on "living green" for my local paper:
The Wellesley Townsman which follows below:

Going from an energy-eater
to a green house in Wellesley

December 1, 2009
The Wellesley Townsman

By Patrick Rafter, Guest Columnist

Some words I overheard at the Wellesley dump in September stuck in my mind: “I do a lot for the environment. Every other week I come here to drop off my recyclables.”

That comment made me realize that for many in town dropping off empty wine bottles and sorting aluminum from tin cans at the RDF constitutes being “green.” To interest some of you in doing the same,let me share our family’s effort to bring the issue of climate control closer to home --- literally.

According to the U.S. Energy Information Administration (EIA), housing contributes 18% of the total greenhouse gas emissions in our country. As you might guess--the quantity of greenhouse gases (carbon dioxide (CO2), methane, nitrous oxide, various carbons and sulfurs) that any given house emits into the atmosphere is mostly a function of how much energy it consumes.

Beyond my desire to “do good,” as the owner of a drafty 70 yr old Wellesley Hills colonial who cringes when I see my oil and utility bills-I decided to find an expert who could help our family determine how much energy our house was using and wasting, and what could be done to reduce that amount.

After consulting with a half-dozen of my neighbors—we found a great resource in a Massachusetts company called Woodmeister Master Builders (http://www.woodmeister.com/). While I had first learned of Woodmeister having visited several gorgeous new homes they’d built for friends in Wellesley and Weston—it impressed me to find out that the company has a Chief Sustainability Officer who was active in creating the new National Green Building Standard for residential construction. The NGBS encourages homeowners to make smart green choices based on energy efficiency, climate and geography as well as style preferences and budget.

My next step was to contact Woodmeister’s Rational Sustainability team which works with homeowners to build and re-hab residences to make them more energy efficient, healthier, more comfortable, and environmentally responsible.

A crew from Woodmeister recently spent an entire day at our house conducting a Home Energy Analysis to determine areas of energy loss, suggest strategies to reduce heating and cooling costs, improve our home’s indoor comfort and air quality, and reduce its carbon emissions.

Here’s what is included in a Home Energy Analysis:

Preliminary Safety Checks:
Test for carbon monoxide in the heating system, visually inspect for asbestos, knob and tube wiring, and mold and mildew in the attic and basement areas; and check for satisfactory ventilation in the attic, bathrooms, and dryer.

Locate air leaks
Using an infrared camera, along with a calibrated blower door fan, pressure-sensing device and smoke stick, the team locates air leaks throughout the house. A blower door is a powerful fan that mounts into an exterior doorframe. The fan pulls air out of the house, lowering the air pressure inside. The higher outside air pressure then flows in through all unsealed cracks and openings. Using a blower door, the technicians can quantify air flow, pinpoint specific leaks—then track the location and quantity of heat loss.

Fix the leaks
Based on the results of the testing and with our permission, the Woodmeister team set to work – to seal leaks around exterior doors and windows; seal pipe and wire penetrations in the basement; close gaps in the attic walls, roof, and floor; insulate hot water pipes and wrapping heating ducts.

Plan for Next Steps

Shortly after the Analysis, Woodmeister reviewed with us a detailed report
summarizing an assessment of the efficiency of our house, and detailing initial fixes they implemented during the analysis--with associated projected benefits, estimated energy bill savings, and CO2 reductions. What I found especially interesting in the report was a listing of recommended future remediations, which we plan to do in the near future:

1) Wall Insulation – Like many pre-World War II houses in Wellesley, our house was built with no wall insulation. Blowing cellulose insulation through the clapboard siding of our house will reduce heat losses.

2) Install a programmable thermostat (automatically turns heat up or down at appropriate times of the day) will save an estimated $237/yr just by lowering the temperature 6 degrees for eight hours per day.

3) Insulate our attic roof with open cell spray foam to reduce air leakage.

4) Insulate our basement steam pipes: Will help reduce the heat gains on the first floor and balance the heating system better.

Through these small steps alone, Woodmeister projects we’ll save more than $1,000/yr in energy costs, and lower our carbon footprint by reducing the amount of carbon dioxide our house emits by 3.93 tons a year. That’s the equivalent of driving 6,601 car miles!

Fellow residents: if any of you are considering remodeling or an addition to your home, or even just want to save some money on your energy bills—I can recommend connecting with an eco-minded contractor like Woodmeister to turn your old house into a green house.

Patrick Rafter lives in Wellesley.

***

##

Original article online at:
http://www.wickedlocal.com/wellesley/news/opinions/x441561111/Column-Going-from-a-energy-eater-to-a-green-house-in-Wellesley

Sunday, November 29, 2009

The Music Biz..Today and Tomorrow


Watching tonight's 25th Anniversary of the Rock & Roll Hall of Fame on HBO, makes me realize the power and the value of music.

As I write this I'm seeing Bono, Springsteen, and Jagger singing together (three citizen poets albeit millionaires) joining together through the power of song to deliver a kick ass performance.

Still, behind each of the great performers/lyricists/musical virtuosos who capture fan adoration are the artists’ accompanists: the managers, agents, publicists, roadies, recording engineers…

Without that team of silent band members… none of our musical stars (of yesteryear, today, and tomorrow) could ever succeed, sustain and entertain.

The cartoon above from Craig Swanson (cartoonist whom I met for the first time yesterday) recognizes and honors those unsung heroes of the music biz.

As I watch this great live performance, I'm very excited to note that new software from companies like Nimbit now can take care of business so musicians can concentrate on what they do best: create and perform great tunes.

Sing on!


Tuesday, November 24, 2009

ItsMoi launches to protect your online identity, brand, messages


Here's today's Tweelease (a news release that was issued over Twitter): about ItsMoi --
the first solution for everyday users of social networks to protect their online identity on
Twitter and Blogs. Support for Facebook, LinkedIn and other SNs to come (with your help).

Sign up for the free Beta version at www.itsmoi.com

--Patrick "Yes, It's Really Me" Rafter


------------


For Immediate Release

ItMoi.com Launches Beta Solution for The Online Identity Crisis

Millions have personal Web presences—But how can people verify that communications from your blogs, Facebook/Twitter/LinkedIn accounts really come from YOU?

Boston, November 24, 2009 --
ItsMoi, Inc. (www.itsmoi.com), the pioneer of identity verification for users of social media and blogs, today the Web-wide beta debut of a scalable, patent-pending freeware solution to the very real and growing problem of online impostors.

“Social networks are today where e-mail was before spam, spoofing and phishing,” said Floyd Backes, CEO and Co-Founder of ItsMoi, Inc. “The scary reality: There is nothing available today to protect Web users that can prevent cyber-impostors from establishing blogs or social media accounts and claiming to be someone else. Anyone can be adversely impacted.”

For more detail on the impending online identity crisis go to:
http://itsmoi.com/identitycrisis.
ItsMoi protects social media users – individuals, professionals, businesses, and celebrities – from scams perpetrated by impostors.

How ItsMoi Securely Validates Your Online Identity
Unlike existing applications that provide necessary Internet privacy and security by verifying accounts, computers, or websites -- ItsMoi validates and verifies individuals, through its unique VideoPrint™ and Verifier approach.

Much as fingerprints uniquely identify a person—a VideoPrint is a short online video that a singular individual records using a Webcam in which that person is seen and heard by others reading some random text, the date, and their own name. The random text is the key. When an actual individual records a VideoPrint, they will not know ahead of time what the random text will be. When friends and followers playback an individual’s VideoPrint, they will see that individual user saying the same words that are scrolling across the screen. Because stolen video cannot show someone reading our authentic, random text, there is no way to fool ItsMoi into creating a phony VideoPrint.

Once a VideoPrint is made, the user places a Verifier – an unambiguous, non-reproducible link to their personal VideoPrint – on their social media sites and blogs.

ItsMoi then leverages “crowdsourcing” to further validate and authenticate an individual’s identity. People who know an individual personally can link from the Verifier to the VideoPrint and officially verify that person. People who do not know the individual as well can see who has verified that user’s identity and be confident that they are following the real person behind the VideoPrint and associated blog, Twitter account, or website.

Online Identity Theft Is Coming. Protect Yourself
There is nothing available today to effectively prevent impostors from establishing accounts on a social networking site and claiming to be anyone that they want to be. Anyone with Web access can (with a few clicks and keystrokes) pretend to be you in cyberspace. And because there is so much information available through search engines, impostors can create very believable imitation profiles. They know where you’re from, your sports and hobbies, if you won a fishing derby when you were seven. They know where you’ve worked, who your friends and colleagues are, where you live-- even who you supported for President. As more and more personal information is readily available online the problem will only get worse. ItsMoi was founded to help you protect your online identity, preserve your brand, and control your message.

ItsMoi: Help Us to Help You
Available after today, the initial Beta software version of ItsMoi now enables bloggers and Twitter users to validate that they are the legitimate and authentic owners of their accounts.

ItsMoi is intentionally using its public Beta program to gather users’ input on the service (impressions, feature functionality, process improvement suggestions and performance observations). Initial input from 2,000 Beta users will provide helpful feedback towards the full ItsMoi service launch in early 2010.

Future capabilities of ItsMoi will meet public demand for protection of Facebook and LinkedIn profiles, as well as other online expressions of personal or organizational brand identities.

Sign up for ItsMoi: It's Easy and Free:

• Sign up for ItsMoi at
http://www.itsmoi.com/
• Follow the online prompts to use your Webcam to record your VideoPrint™ and make a Verifier
• Drop the ItsMoi Verifier into your Twitter or blog page
• Invite your friends and followers to link from the Verifier to your VideoPrint to validate your identity
• That's all there is to it! Your feedback is welcome and encouraged

About ItsMoi

ItsMoi (
http://www.itsmoi.com/) is a free online identity validation service designed to address the growing identity crisis confronting bloggers and users of social networks. Each day, as millions publish blog posts, follow people on Twitter, and connect with others over Facebook and LinkedIn from legitimate accounts --Web users worldwide are victimized by online impostors who’ve hijacked others’ online identities by creating fake accounts and fraudulently pretending to be someone they’re not.

As our name suggests, ItsMoi helps prove that you are you, online. ItsMoi’s patent-pending VideoPrint™ technology and Verifier process helps protect your identity, preserve your reputation, and defend you from cyber impostors whose illegal activity can damage your personal brand and your livelihood. Through its built-in crowdsourced validation method, ItsMoi also protects your family, friends, followers and fans (the "four fs") from scams perpetrated by impostors in your name. To get your own free account, or for more info: go to www.itsmoi.com
ItsMoi VideoPrint and ItsMoi Verifier are trademarks of ItsMoi, Inc. All other marks are properties of their respective owners.

# # #


Contact: Patrick Rafter for ItsMoi.com,
patrick@itsmoi.com, 617-901-2697 www.itsmoi.com

Monday, November 23, 2009

The Online Identity Crisis



Millions of bloggers and users of social media could potentially face what I call "The Online Identity Crisis." Since there hasn't really been an effective way to protect our online identity from online impostors who can masquerade as us-- we run the risk of having bad guys do things that can damage our reputations, hurt our brands, misrepresent our thoughts and messages-- by pretending to be us.

From Mashable, to the Huffington Post... from TechCrunch to blogs covering the Hollywood scene, stories of online impostors pretending to be celebrities and plain regular folk are popping up all over.
Fortunately, a solution to this problem is now available--a new, free online service that goes into public beta tomorrow:
ItsMoi validates you are the actual owner/creator of your blog or your social media account
it then uses crowdsourcing to have those who know you verify your identity. Verify me on my blog at http://intrastand.blogspot.com/

While there are millions of people called Li in China, lots of Jane Smiths in the US, and Mohammed is the most common name worldwide, ItsMoi will be valuable as its tagline suggests:

"Because there's only one you"

I'm sure that Popeye would concur.

Wednesday, October 14, 2009

Is Marketing Dead? Why PR should drive "The Connection"


HubSpot’s Brian Halligan has written some provocative posts recently including

• “Is PR dead?”
• “What’s the ideal profile for a modern PR person?”

His posts touched a nerve with me (as a PR professional) and prompts my responsorial question:

Is Marketing Dead?

Some thoughts on why PR is well equipped to drive the process of connecting and engaging with those that matter.

1) Public Relations isn't Marketing

Marketing’s principal function is to support and drive sales and traffic.
PR 2.0 is about communicating with anyone who would find you relevant and interesting.

2) Modern Public Relations is More Than Media Relations

While connecting effectively with opinion gatekeepers (press and analysts), continues to be an important value-add for PR people, the world has changed:

The simultaneous co-incidence of the economic turndown, implosion of old line mass media (newspapers, magazines, TV), and rise of ubiquitous broadband Internet connectivity/cheap web comms tools (WordPress, YouTube), business/citizen journalism-- has changed the media landscape forever.

As I said at last week’s Inbound Marketing Summit: "We are all the media."

3) PR should really be an abbreviation for “Publics Relations”

Beyond outreach to media and analysts, PR can drive effective dialogue with all who are important to the company: bloggers, customers, prospects, communities, direct-to- public, etc.

“Audiences” are an atavistic artifact of 20th century mass media and old-fashioned marketing thinking.

Innovators who practice PR 2.0 connect, engage, listen and interact with others in an ongoing exchange that benefits all.

Good PR people are skilled communicators first and foremost. Companies should hire them (internally or external PR practioners) to develop and conduct the strategies, tactics and programs that will meet a company’s business and communications goals and objectives.

4) Analytics are over-rated. Just do the right thing!

While there’s great value in measuring marketing metrics vis a vis a sales funnel-- measuring the value of positive opinion and mindshare from various publics is harder to measure. On the other hand—there’s common consensus that those companies who do not connect regularly and communicate honestly in a helpful and respectful manner are setting themselves up for failure. Companies who don’t consider PR a top strategic investment will do so at their own peril.

As I've written before, companies need to see ROI as "Return-on-Interaction" not just focus on eyeball economics measures like cost-per-click, customer lifetime value, churn rate and RFM analysis.

PR's understanding of awareness, perception, recall and motivation makes it the best team in a company to listen, learn and engage.

As Chris Brogan (@ChrisBrogan) said at the Inbound Marketing Summit:
“Listening is the new black”

5) Tools are helpful and cool… but their effectiveness depends on the user

While PR people and marketers are embracing free tools (Twitter, Facebook, YouTube) and low-cost marketing services (HubSpot, Constant Contact)—that doesn’t mean they’ll be effective. Giving someone a chisel doesn’t enable them to create sculptures like Michaelangelo in the same way that the effectiveness of individual blogs (WordPress, Blogger.com) depends mostly on quality and value of their content and its creator(s).

Sure--Content is King,
but Connections are Queens,
Dialogues are Princes, and
Relationships are Princesses


Professional communicators (aka PR people & others) should be recognized as strategic advisors to the Court---those who are best equipped to create and manage content, connection, dialogue, and relationships for a company.

In my experience--- Good PR people do a better job than marketers at building long-lasting relationships based on interest, interaction, respect and trust.

Organizations that are optimized for transparent communications (within and outside the organization) are examples of modern organizations that are destined for success.

6) Modern PR people have a unique blend of skills and qualities

While Brian’s DARC acryonym for people he thinks should be on a marketing team is catchy… “Modern” PR people transcend acronyms through qualities that make them the communications pros they are:

Smart, Articulate, Caring, Creative, Connected, Cooperative, Cosmopolitan (at home around the world), Diligent, Eager, Experienced, Fun-loving, Enthusiastic, Facilitative, Flexible, Helpful, Honest, Human, Inspirational, Nonlinear, Responsive, Savvy, Selfless

Aren’t these the qualities any CEO wants to see in from those who represent their company to the world at large?

Are these adjectives that are commonly associated with Marketing people?


Twisting Brian Halligan’s question “Is PR Dead” around, let me ask:

“Is Marketing Dead?”

A Google search shows 84,000 hits on the subject.

What do you think?

Wednesday, October 7, 2009

16 Best Quotes from #IMS09-- Day 1

Marketers:
#IMS09 is a seminal event.
Here are some highlights of comments from speakers at Day 1 of the conference.
I'll share day two tomorrow.

Connect, Engage, Benefit
--Patrick

Keller-Faye:
“90% of word of mouth takes place offline”

@GamePlanHaden:
“Marketing silos suck!”

@garyvee
“Content is King, but Marketing is Queen---and she runs the household.”

@DavidBaeza (Citrix):
“Customers controls the brand Be Transparent. Listen. Care”

@ChrisBrogan:
“Listening is the new black”

@BernieBorges:
“Be found, engage, build profitable relationships”

@AJGerritson
“Social media has forced companies to become closer—breaking down internal silos”

@bhalligan (Hubspot CEO)
“Now’s a great time to be in a small company!”

@paulroetzer
“How to measure effectiveness of PR 2.0?
Inbound links, search engine ranking, traffic hits leads”
#adweek:
“More change in ad biz in last 9 mos than in the last 9 yrs”

@richullman (Ripple6):
So what works in future of marketing?
• Low investment, high return)
• Well connected
• Highly collaborative
• Comfortable
• Self-sustaining
• Asset-creating
• Word of mouth inspiring
• Insight generating

@prafter
“Companies should issue news releases not press releases.
Today we (everyone) are the media.”

@ducttape (John Jantsch)
“Marketing is the technology to co-create know, like & trust”
“Trust is built when value is co-created at the intersection of hi tech, hi touch.”

@scottkirsner
“Social Media are changing the relationship between artists and their fans, creating new models of patronage, commerce. When artists give up control of their work (by putting it on the web and allowing their fans to participate and interact with it) great new art is created.”
Free collection of digital tools for audience building distribution and commerce: http://powertools.wikispaces.com/

@CC_CHAPMAN :
“Marketing puts people in buckets--- social media empties the buckets. Connect with the person behind that Twitter handle.”
One bucket we all want to hangout in: The beer bucket
Stay connected offline through social events where we can share experiences, have fun.”

Valeria Maltoni (ConversationAgent.com)
No Twitter account.
“Participation activates content”

Monday, October 5, 2009

Knock, Knock: Sharing your Story with Media & Analysts


The recent MassTLC 2009 Innovation unConference (Twitter: #masstlc) was jam-packed with fascinating impromptu sessions across a wide range of technology subjects.

Given the presence of hundreds of startup and early-stage tech entrepreneurs, my long-time friend & colleague Mr. “Almost Ubiquitous” himself Adam Zand (Twitter Maven @NoOneYouKnow) and I moderated a session called “PR Improv” featuring experts who could give feedback and tips to startup execs on “how to pitch their stories to press and analysts.” Joining us as an “enlightened” PR person was Bobbie Carlton—Boston-area tech PR veteran (Twitter: @bobbiec ) and Partner of Mass Innovation Nights.

For a 360 degree perspective—Doug Banks, Editor of Mass High Tech (@ eDougBanks on Twitter), and Judith Hurwitz, President of Hurwitz and Associates—longtime industry analyst who tweets as @jhurwitz) played journalist and analyst from hell (respectively).

The format:
As Master of Ceremonies, Adam tapped some entrepreneurs to be guinea pigs in interactive sessions simulating a briefing between their company and either a journalist or analyst. Entrepreneurs included senior execs from Jazkarta, Lassa Partners, and StylePath.

How it worked:
• Entrepreneurs gave a verbal overview of their company, described why they thought it is newsworthy and interesting.
• Our team of critics then gave feedback on how to hone their message
• Internalizing what they’d just learned--- the execs next tried their “pitch” on the influencers—presenting direct in person to either Doug or Judith.
• The experts then gave back constructive criticism

While the 1-hr length of the PR Improv session wasn’t long enough to provide any kind of detailed feedback… all of the Media/Analyst/PR experts were honest and direct in their feedback (pro or con) and a number of helpful tips were put forth. Here are some of them:

Top Tips on Story-Sharing (from Media, Analysts, PR Pros)

Effective engagement with analysts and members of the press is an ongoing, 3-step process:

I. Prepare
II. Connect
III. Follow-up


I) Prepare
Do these important steps before reaching out to anyone:

A) Refine your Story
• Describe what your company does in plain English.
• What do you build?
• What problem do you solve?
• Do you save time, money, do something that hasn’t been possible before?

This verbal company overview is in fact the "story" of who you are and why you’re important. Practice telling it out loud until it sounds natural and un-rehearsed. (You’ll use it again and again).

B) Research, Research, Research
• Determine which analyst firms, media outlets, blogs, other influencers are focused on your market.
• Visit their websites and read their work.
• Find out who are the most appropriate reporters or analysts covering your area. PR agencies can be helpful here (as they have prior contacts and databases tracking who does what, where).
• These are the people you should first approach.
• Don’t e-mail or call anyone until you’ve read some of their work, know what’s important to them.

II) Connect

Remember--- Media and analysts are deluged with hundreds of unsolicited e-mails and phone calls each day. Put yourself in their shoes--- respect their valuable time and their expertise. Neither of them likes to be “pitched”

Here’s the reality of what you need to to launch a connection:

You: “Knock-Knock”
Journalist: “Who’s there?”
You: “It’s Me”
Journalist: “So what!?”
You: “Let me share my story with you…”

While a professional PR agency can be a helpful facilitator in setting up a briefing—YOU'VE got to be the storyteller.

Approaching Press or Analysts (without an agency)

A) Make the connection
If you’re telephoning press or analyst out of the blue, start with a succinct sentence saying who you are and why you are calling them:

“Hi my name is Jane Smith, I’m from a Boston-area company called Great Ideas… I’ve been reading your coverage of the Idea software industry and was wondering if you have a couple of minutes for me to give you a quick overview of who we are, what makes us interesting. Is this a good time to talk?"

If the journalist/analyst on the other side of the phone/e-mail link/table isn’t ready, willing and able to connect with you when you go to them--- be respectful. If it’s not a good time--- ask when and how they’d like to be contacted and get back to them later.

B) Introduce yourself/your company to them by sharing your story

If the analyst/journalist IS available now —it’s time for you to succinctly summarize “who, what, when, how, where and why” you’re relevant to them.

Example:
“Thanks… I’ll try to be brief. Visiting your website I notice that you’ve written often about SUBJECT, TOPIC, ISSUE, MARKET” (you may want to mention a specific article they’ve written). Reading your article, inspired me to call you today."

"My company (say the name slowly) is directly involved in the SUBJECT, TOPIC, ISSUE, MARKET you’ve written about. COMPANY NAME is... (deliver your short story).

Tips on Telling Your Company Story:
• KISS (Keep It Simple Stupid)
• Describe your value proposition in plain English
• Avoid Three Letter Acronyms and meaningless superlatives
(“best-of-breed”, “state-of-the-art”, “next generation”, etc)
• Speak with enthusiasm and passion about your team, your offerings

C) Start a dialogue, keep the conversation going
After you’ve very briefly told the influencer about your company, engage them and ask them some questions:

• Does what COMPANY NAME is doing sound interesting to you?
• Can I tell you more about what we do? Who’s getting value from our products/services?


Tips from the pros:
• Keep the conversation going by giving succinct, honest answers to questions.
• Use examples and details (including any numbers or facts) that support your value proposition and are evidence of your progress.
• Anticipate tough questions you may be asked and have good answers.

In November 2007, PR 2.0 Nabob Brian Solis wrote: “The Pitch is Dead”
At the PR Improv two years later, Luke Ryan from WHDH-TV concurred:
“Don’t pitch the press,” have a civil conversation – said Ryan.

Judith Hurwitz is of a similar opinion: “Often I don’t want to see another mind numbing PowerPoint presentation, just tell me about yourself.” (Paraphrase).

Six More Tips:
While there are lots and lots of blog posts on effective “media and analyst relations,” here’s six other tips that came out of the PR Improv (for spokespeople who want to connect with press and analysts):

1) Be Honest
• Never lie or exaggerate. You might caught in your lie. Your lie can show up online and work against you. By keeping your interactions with analysts and journalists honest (even in tough times), everyone wins.
• Reporters and Analysts have strong bullshit filters: Don’t exaggerate or misrepresent yourself.
• Shun the superlatives (e.g. “the leading X, Y of Z”)
• Describe who you are by communicating your “Differentiation with Distinction”

2) Acknowledge Competition
• Don’t say “we don’t really have any competition”
• To a journalist that either means: you’re hiding something, you’re naïve, or you don’t compete in a big market.
• It actually helps to mention competition and position your offerings relative to your competitors. Stories mentioning several companies in a category or market are written far more often than articles focused on a single company.

3) Provide Validation
• Third-party validation of your idea, business or product is essential to establish credibility and interest with the influencers.

Examples of Third-Party Validation:

a) Brand name customers that you can reference by name.
b) A favorable opinion from a third party analyst (reporters like to go to analysts for their unvarnished take on the company, the market)
c) Listing of your investors or well-known board members
d) Highlights of the past experience of the founders (did you and your colleagues work anywhere memorable)?

Since Mass High Tech focuses on businesses in Massachusetts--- Doug Banks mentioned that he likes to hear a company’s “family tree” (e.g. lineage to respected Mass-based companies)

4) Become a Good Source
Quality relationships between companies and the analysts, media and bloggers take years to evolve but can be destroyed in an instant through un-professional behavior. Treat press and analysts with the respect they deserve:
• Read what they write (on an ongoing basis)
• If you come across something they’d find interesting--- send them an e-mail or a Tweet (even if it has nothing to do with you/your company)--- that’s the difference between a reliable, impartial source and a “Flack”
• Connect often—via e-mail, Twitter, LinkedIN, in-person
• Give: Ask them how you can be of help to them in their work.

5) Be Cautious
• An important reminder: the media’s business is to break stories before others.
Share news with them as early as you can with them but be sure there’s a mutual agreement about any embargoes, “off-the record” comments.
• If you’re a private company you don’t have answer any questions about revenue or sales.
• To be safe--- don’t say anything that you would hate to see in print.

6) PR goes beyond Media and Analysts
• With the social Web--- you now have the ability to share your messages, content, ideas directly with those who matter most to you--- those who will find you relevant.
In the fast-moving Web-age, PR is increasingly about putting the “public” back in public relations.
• Invest time and resources in an informative corporate blog to share your stories and demonstrate your expertise.
• Get your thought leaders to blog themselves.
• Use social media like Twitter, Facebook to spread your word.
• Remember that social media isn’t a one-way-street. Be sure to follow comments to your blogs and Tweets and respond promptly to them.

Long Live “The News Conversation”

The Pitch is Dead. Instead---let’s foster mutually beneficial dialogues between newsmakers and those who are expert at understanding, explaining and delivering real news. Interactive dialogue is about sharing, giving, and receiving.

The interaction and ideas shared at the PR Improv session at #masstlc were invigorating and encouraging. At the same time some of the questions from the audience showed that only a handful of business leaders have the time, skills and experience to interact in a mutually advantageous way with analysts and the media.

Done right--- a professional Public Relations program is a strategic and valuable necessity for technology companies. Bad PR strategy, tactics and execution can really damage a company’s brand, impact momentum, and even hurt the bottom line.

These websites provide excellent examples of PR gone wrong. They make for informative reading and some tragic-comic anecdotes. I encourage you to visit, read and learn these three:

• Bad Pitch Blog: http://badpitch.blogspot.com/
• Pro PR Tips: http://proprtips.com/
(From vet journo Rafe Needleman of CBS Interactive, formerly Red Herring)
• Dear PR Flack: http://dearprflack.com/

There were lots more comments and lessons learned at the PR Improv—too many to share here. I’d welcome your comments, tips, perspectives, lessons learned, stories…

Let’s keep the conversation going.